A live assistant, with a UI
Operators watch calls as they happen: the AI nudges, suggests answers and summarizes in real time. Take over, hand back, or join in — and every call still ends with a verdict.
-
The colour-coded live transcript with coaching nudges, suggested knowledge answers, a running summary and on-the-fly translation.
-
Desks group the operators behind your agents. Speak to the caller directly and hand back to the AI — or join with audio alongside it.
-
The live monitor waits with today's stats and jumps straight into a call the moment one arrives.
-
Goals met or missed, objectives ticked off, hallucination and naturalness scored — every call ends with a report.
Design your agent in a guided conversation
The Agent Builder configures your tenant with you — steer it by voice or chat, and it designs goals, greeting, playbooks and knowledge step by step. Describe the job; it wires up the agent.
Bring in real people, on their platform
Directories, queues and external lines: the agent transfers callers to your team wherever they work — Microsoft Teams, your PBX or a desk — with warm hand-off and full context.
Follow-ups fire themselves
Rules that run after each evaluated call — when this happens, do that, for these people. Summaries, next steps, CRM updates and integrations, sent without anyone remembering to.
Review, improve — and improve the improving
Scored calls queue up for human review; quality proposals and A/B experiments feed back into the agent. Full API access and MCP tooling let your own systems — and your own AI — work the loop too.
Hear it take a real call on your number.
30-minute pilot: we point CallerAssist at one of your numbers and you listen in. No procurement, no migration.