Answers every call
No queue, no voicemail dead-end. CallerAssist greets callers naturally, around the clock, in your tone of voice.
Highlights
An agent that works your way
Playbooks you control
Define what the agent may say, ask and do per destination. Test variants, measure outcomes, promote what works.
Human hand-off built in
The agent transfers with full context the moment a caller needs a person — into Teams, your PBX or CallerConsole.
Inside CallerAssist
Every call, from pickup to insight
Configure the agent, watch it work, and learn from every conversation — all in one console.
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Goals, greeting, personality and voice — set what the agent may say and do, then attach reusable playbooks.
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One lookback across all conversations, filtered by agent, quality, triage state or review flags.
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Full audio replay beside the transcript: captured variables, knowledge lookups and the coach's turn-by-turn guidance.
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Every analyzed call scores against your success criteria — pass rates, goal attainment and transfer stats over time.
Score reports
Every call gets a verdict
Goals met or missed, objectives ticked off, hallucination and naturalness scored — each call ends with a report you can act on, not a gut feeling.
Your numbers
Point a number at an agent. That's the setup.
Bring your own inbound numbers over SIP. Each number routes to the agent you assign — swap agents, run A/B variants, or fall back to a human desk at any time.
Hear it take a real call on your number.
30-minute pilot: we point CallerAssist at one of your numbers and you listen in. No procurement, no migration.